360 Feedback Surveys

We set up and use customised 360 Feedback Surveys to assess leadership style and identify potential development areas for groups of executives or managers. Follow-up 360 Feedback surveys are then conducted after Leadership Development Programmes to assess individual progress made - as well as the effectiveness of the programme.
By September 2017 we had run a total of 2 105 surveys and produced 334 reports for various clients including:
  • Thompsons Tours
  • Table Mountain Aerial Cableway Company
    360 Feedback - Satisfied Client
  • Sondor Performance Foams
  • Permoseal
  • f(x) Software Development
  • Enartis SA
  • Terra Nova Tours
Leadership behaviour rated by our 360° Feedback Surveys usually include:
  • Accurate self-assessment
  • Emotional awareness
  • Self-confidence
  • Achievement Drive
  • Adaptability/Resourcefulness
  • Commitment
  • Conscientiousness 
  • Continuous improvement
  • Creativity/Innovation
  • Initiative
  • Manage feedback
  • Optimism
  • Self-control
  • Trustworthiness/Integrity
  • Developing others
  • Empathy
  • Power relationships
  • Service orientation
  • Valuing diversity
  • Building bonds
  • Change catalyst
  • Collaboration/cooperation
  • Communication
  • Conflict management
  • Influential/motivational
  • Leadership
  • Strategic
  • Team capabilities
Alternative ‘mini’ 360 Feedback exercises can also be customised to provide an individual with useful development input from those affected by their leadership style.
What is our 360 Feedback Exercise?
  • An assessment of Leadership style.
  • Uses a customised 360° Feedback survey of ±60 statements to be rated - as well as an opportunity to comment on strengths and development areas.
  • Is based on an Emotional Intelligence framework.
  • Each leader or manager is rated by at least 6 people familiar with their behaviour at work. (Self, Line Manager, 2 Peers and 2 Subordinates.) Ensures relatively accurate/credible data.
  • Feedback is anonymous – which improves the quality and value of the information collected.
  • Confidential nature of the 360 Feedback exercise elicits generally honest/accurate feedback from those working with each person.
Aims of 360 Feedback Exercises include:
  • Providing accurate and relevant input for leadership and management development initiatives.
  • Creating awareness and educating all participants regarding desired leadership behaviour at an organisation.
  • Aligning leadership behaviour with the core values of an organisation.
  • Rating present leadership behaviour – and providing guidelines regarding desired future behaviour.
  • Supporting change management initiatives.
Benefits of a 360 Feedback exercise include:
  • Raises awareness of how leaders come across to others - which enables them to exercise greater choice about how they behave, i.e. it empowers.
  • Educational/Informative. It raises awareness in organisations of the kind of behaviour to strive for in order to be aligned with the organisation’s core values – and be effective leaders.
  • Develops a common language around leadership behaviour and development.
  • Provides everyone completing surveys with an opportunity to communicate their views and contribute towards the development of a more effectively managed and lead organisation.
  • Provides overall feedback to HR and/or other key stakeholders about general development themes that may need to be addressed.

Fred Bakker COACHING - Cape Town - South Africa - (+27) 072 386 7874 - Email:fred@fredbakkercoaching.com